Frequently Asked Questions

Everything you need to know about getting connected with XFIBER.

What is XFIBER Private Limited?

XFIBER is an Internet Service Provider using FTTH (Fiber to the Home) to deliver high-speed internet directly to homes and businesses in Mansehra over our own fiber network.

What documents are required to get a new connection?

A valid CNIC copy and proof of address (utility bill or rent agreement) are typically required. Our team will confirm exact requirements when you submit a connection request.

What packages are available?

We offer ten fiber packages from 6 Mbps to 100 Mbps, plus business, dark fiber, and dedicated data connectivity options — see the Packages section for current pricing.

What happens after I submit a connection request?

Our team will contact you to confirm serviceability at your address, schedule an installation visit, and get you connected — usually within a few working days.

Is my area covered by XFIBER's network?

Coverage is expanding across Mansehra. Contact us with your address and we'll confirm whether fiber is already available or being extended to your area.

How do I pay my monthly bill?

Contact our support team for available payment methods in your area, including cash and bank transfer options.

What do I do if my internet goes down?

First, restart your router and check that all fiber/ethernet cables are securely connected. If the issue persists, call our support line and we'll dispatch a technician.

Can I upgrade or downgrade my package later?

Yes — contact our support team any time to change your package. Changes typically take effect from your next billing cycle.

Still have questions?

Our team is happy to help — call us or reach out through the contact page.

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